In the News

Baby Delivery

On August 4th, 2021, Dispatcher Jennifer Hill assisted a caller on a non-emergency line in the delivery of a baby girl in Bolton, MA. The caller was the grandmother of the baby and both mom and baby were doing well when ALS arrived. Outstanding work by everyone on shift including Supervisor Jessica Fellows and Dispatcher Brian O'Neill for their role in this rare and fantastic call!

Submitted: August 12, 2021 at 10:56 AM

CPR Save in Lancaster

September 6, 2020 “CPR Save” this morning in Lancaster! One of our dispatchers, Supervisor Glenn Casey, gave CPR instructions over 9-1-1 and helped resuscitate someone. Teamwork with our partners in public safety. Thanks Lancaster Fire, EMS, and Police.

Submitted: September 21, 2020 at 09:14 AM


On January 9th, 2020 NVRECC received a 9-1-1 call for an adult male who was not responsive and not breathing in Berlin. NVRECC dispatched ALS services. Dispatcher Haas immediately began giving CPR instructions to the caller over the phone. She assisted the caller in giving several rounds of CPR providing encouragement and excellent instructions until first responders arrived. Her quick actions, along with those of her coworkers at NVRECC, Berlin EMTS, and Patriot Ambulance helped to resuscitate the patient, who survived.

Submitted: January 16, 2020 at 03:19 PM

NVRECC Choking Save in Lunenburg

On November 4th, 2019, NVRECC received a 9-1-1 call for an adult male, who had choked on some food, was not breathing, and became unresponsive. NVRECC dispatched Lunenburg EMTs and Medstar. Our dispatcher gave the caller life savings instructions over the telephone to clear the obstruction which became dislodged, the patient started breathing again, and regained consciousness. First responders arrived shortly after to continue patient treatment. Through the combined team effort of NVRECC, Lunenburg EMTs, Medstar, and Lunenburg Police the patient was resuscitated and survived.

Submitted: November 08, 2019 at 11:05 AM

Text-to-9-1-1 Success Story in Lancaster, MA

On the afternoon of June 4, 2019, the NVRECC dispatch team successfully used new Text-to-9-1-1 technology to assist Lancaster Police and Fire in locating a lost woman. The individual was paddling in the Nashua River when her kayak flipped and she ended up in the water. She made her way to shore uninjured but she was lost. The woman’s mobile phone wasn’t working properly because it got wet however she was able to communicate with NVRECC dispatchers via Text-to-9-1-1. Using this technology, along with GPS location data from her phone, NVRECC dispatchers helped to guide first responders to her while remaining in contact via text messaging. She was quickly located by a Lancaster police officer searching an area near Pine Hill Road on foot.

Submitted: June 05, 2019 at 09:15 AM

Promotional Ceremony

On April 15, 2019, Nashoba Valley RECC was privileged to hold a promotional ceremony for two of our own who have moved up to the ranks of Dispatch Supervisor. Congratulations to Glenn Casey and Jessica Fellows.

Submitted: April 29, 2019 at 10:27 AM

Townsend 4 Alarm Fire

On Monday, February 4th, 2019, the town of Townsend experienced a devastating fire at 48 Fitchburg Road displacing 21 families. At 8:02 PM, NVRECC dispatched Townsend Fire to a residential alarm at the location. The fire went to a 4th alarm where 12 Fire agencies were dispatched to either the scene or for town coverage.

Donations can be made to those affected by the fire at a few different locations:

Checks can be written out to the TEO memo Fire Relief at 82 Bayberry Hill Rd. Townsend, MA 01469.

Checks, cash or gift cards can be dropped of at St. Johns Church, 1 School St., Townsend, MA.

There is also a secure website set up through the United Way with no fees involved.

Submitted: February 07, 2019 at 12:21 PM

NVRECC CPR Save in Townsend MA

On August 31, 2018, NVRECC received a 9-1-1 call for an adult male, initially found seizing, who became unresponsive and was not breathing. NVRECC dispatched Townsend Fire-EMS and Police. Our dispatcher instructed the caller to begin CPR and then guided them over the telephone until Townsend first responders arrived on the scene. Through the combined team effort of NVRECC, Townsend Fire-EMS, and Townsend Police the patient was resuscitated, survived, and is doing well!

Submitted: September 14, 2018 at 08:13 AM

NVRECC CPR Save in Berlin MA

On December 10, 2017, NVRECC received a 9-1-1 call for an adult male found unconscious and not breathing. Upon receiving the call, NVRECC started Berlin Ambulance, Berlin Police, and a paramedic unit. The dispatcher skillfully guided the caller through bystander CPR over the telephone until first responders arrived on the scene. Through the combined efforts of NVRECC, Berlin EMS, Berlin Police, and paramedics the patient survived and is doing well!

Submitted: December 15, 2017 at 02:32 PM

Child Car Safety Seat Installations

The NVRECC is pleased to offer Child Car Safety Seat Installations and Inspections.

Our Nationally Certified Car Seat Technicians will put their knowledge to work by conducting free child safety seat checks; whereupon parents and caregivers will receive hands-on assistance for proper use of child restraint systems and safety belts.

For more information, or to schedule an install or inspection, click the Child Safety Seats tab above.

Submitted: February 03, 2015 at 02:00 PM