Nashoba Valley Regional Dispatch District

Mission Statement

It is the mission of the Nashoba Valley Regional Dispatch District to provide all Public Safety field personnel with professional communications services with an emphasis placed on safety, accuracy and cooperation. We are committed to answering all 9-1-1 and non-emergency calls for service with professionalism, integrity and compassion while dispatching police, fire and emergency medical services with the utmost efficiency. Customer service is essential to our success, our professional and highly trained staff, will treat every citizen with empathy and respect that they so deserve.

Recent News


    On January 9th, 2020 NVRECC received a 9-1-1 call for an adult male who was not responsive and not breathing in Berlin. NVRECC dispatched ALS services. Dispatcher Haas immediately began giving CPR instructions to the caller over the phone. She assisted the caller in giving several rounds of CPR providing encouragement and excellent instructions until first responders arrived. Her quick actions, along with those of her coworkers at NVRECC, Berlin EMTS, and Patriot Ambulance helped to resuscitate the patient, who survived.

    Submitted: January 16, 2020

  • NVRECC Choking Save in Lunenburg

    On November 4th, 2019, NVRECC received a 9-1-1 call for an adult male, who had choked on some food, was not breathing, and became unresponsive. NVRECC dispatched Lunenburg EMTs and Medstar. Our dispatcher gave the caller life savings instructions over the telephone to clear the obstruction which became dislodged, the patient started breathing again, and regained consciousness. First responders arrived shortly after to continue patient treatment. Through the combined team effort of NVRECC, Lunenburg EMTs, Medstar, and Lunenburg Police the patient was resuscitated and survived.

    Submitted: November 08, 2019

  • Text-to-9-1-1 Success Story in Lancaster, MA

    On the afternoon of June 4, 2019, the NVRECC dispatch team successfully used new Text-to-9-1-1 technology to assist Lancaster Police and Fire in locating a lost woman. The individual was paddling in the Nashua River when her kayak flipped and she ended up in the water. She made her way to shore uninjured but she was lost. The woman’s mobile phone wasn’t working properly because it got wet however she was able to communicate with NVRECC dispatchers via Text-to-9-1-1. Using this technology, along with GPS location data from her phone, NVRECC dispatchers helped to guide first responders to her while remaining in contact via text messaging. She was quickly located by a Lancaster police officer searching an area near Pine Hill Road on foot.

    Submitted: June 05, 2019

  • Promotional Ceremony

    On April 15, 2019, Nashoba Valley RECC was privileged to hold a promotional ceremony for two of our own who have moved up to the ranks of Dispatch Supervisor. Congratulations to Glenn Casey and Jessica Fellows.

    Submitted: April 29, 2019

  • Townsend 4 Alarm Fire

    On Monday, February 4th, 2019, the town of Townsend experienced a devastating fire at 48 Fitchburg Road displacing 21 families. At 8:02 PM, NVRECC dispatched Townsend Fire to a residential alarm at the location. The fire went to a 4th alarm where 12 Fire agencies were dispatched to either the scene or for town coverage. Donations can be made to those affected by the fire at a few different locations: Checks can be written out to the TEO memo Fire Relief at 82 Bayberry Hill Rd. Townsend, MA 01469. Checks, cash or gift cards can be dropped of at St. Johns Church, 1 School St., Townsend, MA. There is also a secure website set up through the United Way with no fees involved.

    Submitted: February 07, 2019

  • NVRECC CPR Save in Townsend MA

    On August 31, 2018, NVRECC received a 9-1-1 call for an adult male, initially found seizing, who became unresponsive and was not breathing. NVRECC dispatched Townsend Fire-EMS and Police. Our dispatcher instructed the caller to begin CPR and then guided them over the telephone until Townsend first responders arrived on the scene. Through the combined team effort of NVRECC, Townsend Fire-EMS, and Townsend Police the patient was resuscitated, survived, and is doing well!

    Submitted: September 14, 2018

  • NVRECC CPR Save in Berlin MA

    On December 10, 2017, NVRECC received a 9-1-1 call for an adult male found unconscious and not breathing. Upon receiving the call, NVRECC started Berlin Ambulance, Berlin Police, and a paramedic unit. The dispatcher skillfully guided the caller through bystander CPR over the telephone until first responders arrived on the scene. Through the combined efforts of NVRECC, Berlin EMS, Berlin Police, and paramedics the patient survived and is doing well!

    Submitted: December 15, 2017